1. Design and Document Creation
A role-based Windows design interface, as well as our browser-based design interface for marketing users to add rules-based messages to documents, Dialogue Anywhere for Marketing, allow an unlimited number of users with varying organizational roles across the extended enterprise to collaborate on content, design, and rules creation in order to produce any type of fully personalized customer communication for high-volume, on-demand, or interactive delivery.
Dialogue offers an unparalleled ability to support the most sophisticated composition requirements, no matter what the delivery channel, from complex transactional documents including variable color, messaging and 3D charts, to long documents, direct marketing, ongoing correspondence, eFulfillment, and much more.
The DXF (Dialogue Exchange Format) Quark converter allows you to convert Quark layouts into fully modifiable Dialogue files—and back into Quark so designers can make last minute changes during production.
Automated content control processes send e-mail notifications to different business groups when objects are ready for approval.
Compliance support allows you to easily manage content by effective dates and jurisdictions so administrators can ensure appropriate content is automatically included in documents.
Once you've designed your application, you can "package" it and preview fully composed test output. When the application is ready to go, the Dialogue engine processes it with live data. The Dialogue engine runs on most computer platforms and can process the same application package on all of them. < Back
2. Advanced Marketing
Using a PC or browser-based intuitive design interface, marketing users across the extended enterprise can independently create and manage targeted marketing campaigns that are prioritized and incorporated into the white space of statements, bills, correspondence, and other routine customer communications at run time.
Marketing departments can also independently create and deliver fully personalized, rules-driven direct marketing that can triple response rates.
A built-in tracking knowledgebase that can be integrated with CRM systems stores all campaign activity so campaigns can be qualified based on previous responses and multi-tiered prioritization for each customer. < Back
3. Integration
Dialogue greatly simplifies integration with your existing enterprise systems by supporting a multitude of different data formats. Dialogue directly accesses customer data from multiple sources simultaneously without the need for data consolidation.
You can visually map data directly into Dialogue from a wide variety of file formats including columnar, delimited, print, XML, ODBC sources, and COBOL copybooks.
Through the Dynamic Data Access (DDA) module and connectors, you can read/write to application systems like CRM and ERP, message queues and other enterprise systems for real-time processing.
Additionally, Dialogue can access and dynamically import PDF files, images, logos, etc., from content management systems. < Back
4. Output
Dialogue dynamically builds all the resources needed for the target output device, including fonts, images, and overlays, and offers the greatest scalability for producing every type of personalized document for high-volume, on-demand, or interactive delivery.
With 16 print and electronic output formats, plus Web/XML composed, data, and content output, Dialogue supports almost every delivery need. Our design-once, deliver-anywhere capability lets you design applications one time for delivery through any supported channel.
Dialogue's high-performance engine processes documents more than 80 percent faster in customer benchmark tests than alternative solutions, lowering your CPU costs and the number of servers required. < Back
5. Production
Dialogue supports high-volume and on-demand production of fully personalized documents, regardless of type, variable content, or delivery channel. High-performance delivery capabilities maximize production efficiency by controlling postage weights, preparing data for postal sort, driving inserters, and householding documents to improve customer satisfaction and save on postage. Dialogue Real-time is an on-demand document service solution that integrates with your existing message layer(s) and custom-built system(s) to produce fully personalized documents in real time.
Dialogue’s on-demand document processing capabilities give customer service representatives, agents, and other customer-facing staff the speed they need to meet immediate customer demands. Using connectors or web services, Dialogue Real-time is an on-demand document service capability that encompasses the real-time engine, Dynamic Data Access (DDA) module, and connector(s) to your pre-existing message queues or middleware. This open architecture approach allows you to send requests for documents through a message queue to Dialogue, which remains in wait mode until a request is received. You can create and deliver any type of document in real time using your custom-built applications to drive the process.
Dialogue’s high-volume production capabilities allow you to substantially reduce postage costs and the number of mailings by householding documents—consolidating multiple applications into a single document, like statements and newsletters, and supporting many different paper sizes and output options.
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