In this customer-centric era, telecommunications companies are seeking ways to build the kind of lasting customer relationships that drive profitability and reduce customer churn. Leading-edge telecom, cable, and media companies are using Exstream's Dialogue software to substantially reduce document production costs and maximize customer retention by enabling them to connect with customers one-on-one, consistently across all points of customer contact.

With Dialogue, you can create any kind of personalized communication—from high-volume bundled bills to on-demand offers, orders, and quotes generated in real time by service and sales agents. And Dialogue's compliance support automates the inclusion of appropriate content, allowing highly regulated industries to deliver compliant communications more efficiently.

The Dialogue Difference

• Standardize all communications, including statements and notices, correspondence, and marketing materials, on a single platform
• Clarify billing information and reduce call center volume through targeted messaging, variable graphics, and improved design
• Create coordinated cross-channel interactions by simultaneously generating output for 19 print and electronic delivery formats in a single pass
• Significantly reduce cost of ownership by replacing many existing software products and legacy systems with a single infrastructure for creating all document types
• Get to market up to 85% faster through easier integration, powerful collaborative workflow, automated regulatory support, and point-and-click design
• Improve customer service using interactive applications that shorten the sales cycle and create faster, more personalized customer interactions

News and Events